This privacy policy explains how Fronius handles information submitted through renewable energy equipment inquiry forms, contact requests, technical support messages, and download requests. We collect business contact details, company information, country or region, project type, and the technical description supplied by the user. That information is used to respond to inverter, battery, EV charging, monitoring, O&M, and documentation requests with relevant engineering context.
Submitted information may include name, email address, phone number, company, project location, equipment category, grid standard, PV array details, battery model, monitoring requirements, and message content. We use this data to route the inquiry, ask clarifying questions, prepare documentation, and maintain a record of the technical discussion. We do not ask users to provide unnecessary personal data for a renewable energy equipment review.
Information may be shared with internal technical, sales, or service personnel who need it to answer the request. It may also be shared with authorized regional partners when that is necessary for quotation, installation, warranty, or local compliance support. Records are retained for a reasonable period so follow-up questions, warranty references, and project history can be handled consistently.
Users may request correction or deletion of business contact information unless retention is required for legitimate commercial, legal, or service reasons. By submitting a form, users agree that Fronius may contact them about the specific technical request and related renewable energy equipment documentation.